Human Risk in Property Transactions: Why Burnout, Attention and Culture Matter to PII

This webinar explores the often-overlooked link between burnout, team culture and professional risk. Drawing on behavioural science and legal sector experience, it will examine how stress affects judgement, delegation and client communication, and why “coping” can quietly increase exposure.

Attendees will gain practical insights into reducing human risk within property teams, strengthening reporting culture, and protecting performance during peak workload periods — not as a wellbeing initiative, but as a risk management and PII strategy.

By the end of this webinar, delegates will be able to:

• Identify key human risk factors that contribute to professional indemnity exposure in property transactions.
• Explain how cognitive overload and chronic stress can impair judgement and increase error rates.
• Recognise behavioural and cultural indicators that may elevate risk within conveyancing teams
• Apply practical strategies to reduce human risk and protect decision quality under pressure.
• Understand how proactive culture and workload management support stronger PII positioning